Terms and Conditions for Riders (Droppers)

By working as a Dropper (rider) on the Dropaddi platform, you agree to the terms below.

1. What Dropaddi Is

Dropaddi connects you with people who need delivery and pickup services. You choose the tasks you want to take and earn for each one you complete. Dropaddi is a coordination platform - not an employer. You work independently at your own discretion.

2. Eligibility Requirements

To work as a Dropper, you must:

• Be at 18 years old or above
• Own a smartphone and a working bike
• Have a valid ID and complete registration
• Hold valid vehicle documents (license, papers, and plate number)
• Be able to communicate clearly and professionally

3. Your Responsibilities

As a Dropper, you agree to:

• Be punctual for every task you accept
• Handle packages carefully and respectfully
• Communicate clearly with the client or admin when needed
• Respect customers, packages and fellow Droppers
• Represent Dropaddi professionally in public

4. Payments and Earnings

• You'll receive payment for each completed task.
• Dropaddi will take a 10% commission per completed task.
• Payments are processed securely through approved methods.
• Riders with commission debt may have deductions or payout delays until balances are cleared.

5. Task Cancellations

• Only accept tasks you can complete.
• If you need to cancel, notify Admin immediately.
• Repeated cancellations or no-shows may result in temporary or permanent suspension.
• In cases when a package is picked up, notify Admin immediately before considering cancelling.

6. Safety, Accidents & Emergencies

• Your safety comes first. Always ride responsibly and wear a helmet and reflective gear.
• In case of an accident or emergency:
  1. Focus on your safety first.
  2. Notify the Admin team immediately.
  3. Secure the parcel if possible - another Dropper will be sent to complete the task.
• Dropaddi will not be held liable for injuries, damages, or losses resulting from accidents or misconduct beyond its control.
• However, Dropaddi may, at its discretion, offer emergency or goodwill support when possible.
• Failure to report incidents or attempts to conceal accidents may lead to suspension or removal from the platform.
• No delivery is worth a life.

7. Law Enforcement, Documentation & Compliance

• You are responsible for maintaining valid motorcycle papers, ID, license, and other regulatory documents.
• Dropaddi will not be responsible for fines, detentions, or penalties caused by missing or expired papers.
• If stopped or delayed by police or security agents, inform the Admin immediately.
• Dropaddi will assist in securing client parcels where possible but will not intervene in documentation or legal issues.
• Repeated incidents involving incomplete papers may lead to suspension or permanent removal from Dropaddi.

8. Prohibited Deliveries & Legal Compliance

• Dropaddi does not allow the transport of drugs, weapons, counterfeit goods, or any illegal or restricted items.
• Clients are solely responsible for the contents of their packages.
• Droppers must never agree to carry suspicious packages without confirming what's inside.
• If you suspect a parcel may be illegal, do not proceed - contact Admin immediately.
• If a Dropper or parcel is detained due to illegal contents, Dropaddi will cooperate with authorities and provide client details to prove non-involvement.
• Any client found using Dropaddi for illegal activity will be permanently banned and reported.
• Dropaddi will not be held liable for legal consequences caused by a client's illegal use of the platform.

9. Code of Conduct

All Droppers must:

• Drive responsibly - no reckless riding or racing.
• Avoid rude or aggressive behavior toward clients, officers, or fellow Droppers.
• Never misrepresent Dropaddi or accept side payments outside official channels.
• Avoid substance use while on duty.

10. Suspension or Ban

Dropaddi can suspend or permanently remove a Dropper who:

• Repeatedly violates safety or documentation rules.
• Fails to deliver tasks honestly or professionally.
• Engages in illegal, unsafe, or fraudulent activity.
• Misuses the platform or refuses to cooperate with Admin.

11. Updates to Terms

Dropaddi may update these Terms and Conditions periodically. Important changes will be communicated via WhatsApp, email, or the Dropaddi platform.

12. Support and Help

If you have issues with a task or payment, reach out to Dropaddi support on:

• WhatsApp: DROPADDI
• Email: DROPADDI

Terms and Conditions for DropBosses

By registering as a DropBoss on the Dropaddi platform, you agree to the following terms and conditions.

1. What Dropaddi Is

Dropaddi connects riders (Droppers) and DropBoss-managed fleets with people and businesses who rely on on-demand delivery services. As a DropBoss, you manage your own riders while Dropaddi provides the system to receive, track and complete delivery requests. Dropaddi serves as a coordination platform, not an employer. Each DropBoss and rider operates independently under this agreement.

2. Eligibility Requirements

To register as a DropBoss, you must:

• Own or manage at least one active rider with a working bike
• Provide a valid business or personal ID
• Have a registered bank account for payouts
• Ensure your riders meet all Dropaddi eligibility, safety, and conduct standards

Rider Eligibility Requirements (under your management):

Each rider you manage must:

• Be 18 years or older
• Own a working motorcycle or delivery vehicle
• Possess a valid ID and up-to-date motorcycle documents
• Own a smartphone(required)
• Be able to communicate clearly and professionally

3. Your Responsibilities as a DropBoss

As a DropBoss, you agree to:

• Ensure your riders follow Dropaddi's rules, delivery procedures, and customer service standards.
• Verify that your riders' papers (license, ID, plate, insurance) are valid and updated.
• Supervise and monitor your riders' daily activities and task completion.
• Handle your riders' personal safety, documentation, and compliance responsibilities.
• Ensure riders never collect or handle client cash directly.
• Act as the primary contact for payout requests and communication with Dropaddi Admins.
• Report incidents (accidents, police stops, or disputes) to Dropaddi immediately.

4. Payments and Earnings

• You receive payments for each completed task handled by your riders.
• Dropaddi deducts a 10% commission per completed task.
• Payouts are processed securely via the official Dropaddi account.
• Dropaddi is not responsible for internal pay distribution between you and your riders.
• Riders under your management must follow Dropaddi's non-cash and reporting rules.

5. Task Cancellations

• Only accept tasks that you or your riders can complete and are close to.
• Notify Dropaddi immediately if a task must be canceled or reassigned.
• Repeated no-shows, late completions, or cancellations may result in temporary or permanent suspension of your DropBoss account.
• In cases when a package is picked up, notify Admin immediately before considering cancelling.

6. Safety, Accidents & Emergencies

• DropBosses are fully responsible for their riders' safety and behavior.
• All riders under you must wear helmets, use reflective jackets, and ride responsibly.
• In the event of an accident:
  1. Prioritize the rider's safety and medical care.
  2. Notify Dropaddi immediately.
  3. Secure or retrieve the client's parcel (if possible).
• Dropaddi may help coordinate parcel retrieval or reassignment but shall not be held liable for rider injuries or damages.
• Repeated negligence or unsafe practices by riders can lead to the DropBoss account being suspended.

7. Law Enforcement, Compliance & Documentation

• Riders must always carry valid papers, ID, and licenses.
• Dropaddi will not be liable for arrests, fines, or detentions caused by expired or missing documents.
• If a rider under your management is stopped or detained by police or road agents, notify Admin immediately.
• Dropaddi will help recover the parcel where possible but will not pay fines or intervene in documentation issues.
• DropBosses must re-verify their riders' documents monthly to avoid suspension.

8. Prohibited Deliveries & Legal Compliance

• Dropaddi does not permit the transport of drugs, weapons, counterfeit items, or any illegal goods.
• You and your riders must confirm that each parcel is safe and legal before pickup.
• If a client uses Dropaddi to send illegal items without your or the rider's knowledge:
  - Dropaddi will provide client details and delivery records to the authorities to clear your rider.
  - The client will be permanently banned and reported to law enforcement.
• Dropaddi will not be liable for legal issues arising from illegal parcels unless the company or its admins were directly involved.

9. Code of Conduct

You and your riders must:

• Maintain a professional and respectful attitude toward clients, Admins, and other Droppers.
• Avoid reckless driving or unsafe behavior.
• Never misrepresent or misuse the Dropaddi brand.
• Avoid any act of fraud, dishonesty, or side-collection of client payments.
• Keep all communications with clients and Admins professional and transparent.

10. Suspension or Ban

Dropaddi may suspend or permanently remove a DropBoss (and all linked riders) if:

• There are repeated client or rider complaints.
• Riders violate safety, conduct, or documentation rules.
• Fraud, theft, or illegal activities are detected.
• Any rider under you collects cash outside Dropaddi's system.
• You fail to cooperate with investigations or withhold information from Admins.

11. Updates to Terms

Dropaddi may update these Terms occasionally. You'll be notified of important changes via WhatsApp or email.

12. Support and Help

If you have issues with payments, tasks, or rider management, contact Dropaddi support:

• WhatsApp: DROPADDI
• Email: DROPADDI

Dropaddi Privacy Policy for Riders

As a Dropaddi rider, we collect certain information to help connect you with customers and manage your deliveries. This policy explains how we handle your data. By using Dropaddi as a rider, you agree to this policy.

1. What We Collect

When you register or use Dropaddi, we may collect:

• Your name
• Your phone number
• Vehicle information
• Valid ID or documents (for verification)
• Your location during active deliveries

2. Why We Collect It

We collect your information to:

• Connect you with delivery or pickup requests
• Share essential info with customers for delivery
• Confirm successful deliveries
• Ensure safety, security, and accountability
• Handle complaints, disputes, or support requests

3. Who We Share It With

• Customers receive your name and phone number when you're assigned to their delivery
• Your location may be used to update customers on delivery progress

We never sell or rent your information.

4. How We Protect Your Data

• We store your data securely
• Only trusted team members can access it
• We don't keep personal documents longer than necessary

Please keep your own device and communication secure as well.

5. Your Rights

You can ask us to:

• Show you the personal info we have
• Correct or update your details
• Remove your data or deactivate your rider account

Contact us anytime to make a request through:

• WhatsApp: DROPADDI
• Email: DROPADDI

6. Policy Updates

If we change how we handle your data, we'll let you know via WhatsApp and email

7. Contact Us

Questions or requests?

• WhatsApp: DROPADDI
• Email: DROPADDI

📘 For a step-by-step outline of how Dropaddi works, please also read our Rider Welcome Guide here: Dropaddi Riders Welcome Guide

Dropaddi Privacy Policy for DropBosses

As a DropBoss, Dropaddi collects and processes certain information to help manage your riders, deliveries, and payouts. By using Dropaddi, you agree to this policy.

1. What We Collect

When you register as a DropBoss, we may collect:

• Your name or business name
• Phone number and email
• Bank account details for payouts
• ID or business documents (for verification)
• Rider details (names, phone numbers, and ID for verification)

2. Why We Collect It

We collect your information to:

• Connect your riders with client delivery requests
• Process and manage consolidated payouts to you
• Verify your identity and business details
• Provide customer and rider support
• Ensure platform accountability and resolve disputes

3. Who We Share It With

• Clients may receive limited rider details (name & phone number) when assigned to a task.
• Admins may access your data for payout processing, rider management, and dispute handling.
• We never sell or rent your information to third parties.

4. How We Protect Your Data

• Your information is stored securely and accessed only by trusted Dropaddi staff.
• Rider and business documents are not stored longer than necessary.
• Payment details are encrypted and handled through secure systems.

5. Your Rights

You can request to:

• Access the information we have about you
• Correct or update your details
• Remove your account or deactivate your DropBoss profile

To make a request, contact us on WhatsApp or email.

6. Policy Updates

If we change how we handle your data, we'll notify you through WhatsApp or email.

7. Contact Us

Questions or requests?

• WhatsApp: DROPADDI
• Email: DROPADDI

📘 For a step-by-step outline of how Dropaddi works, please also read our Rider Welcome Guide here: DropBoss Welcome Guide